Lovely original gift - very well made
(Review by Bubble)
quality excellent and delivery was on time..
(Review by aloha )
Great Product - Excellent Service..
Firstly, the towel is soft warm and amazing quality, really happy with everything on it,
(Review by Robert)
- Delivery Information
- Privacy & Security
- Refund or Exchange
- Ordering Online
- Gift Certificates
- Shipping & Delivery
All packages go out via royal mail recorded service within the UK and standard royal mail overseas, item/s coming from 3rd party suppliers and getting shipped directly to the customer the suppliers delivery policy will come into force.
Shipping within the UK is 2-5 working days, Europe 5-7 working days and the rest of the world, 10-14 working days.
Delivery of personalised blankets takes up 3-5 working days, all other personalised items can take up to 12-14 days but we will try to get them out before this.
UK shipping starts at only £3.95, Europe and the rest of the world will vary for most small items larger items will have an individual surcharge that will be clearly displayed after you have opened an account.
Missing or Lost Items
Remember, the item is not classified as ‘lost’ until it has been missing for 15 working days. For a Special Delivery™ item, the period is 10 days, for an international item, it is 30 days. After these periods you can submit a claim to us at jellybabys.
Above are the rules set out by royal mail, but in the mean time will go out of our way to help trace your package/s where possible.
- Privacy & Security
This privacy statement sets out how jellybabys.co.uk will store and use information relating to you. This applies to the entire web site.
jellybabys.co.uk is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.
For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
jellybabys.co.uk is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.
When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.
We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company. We will only past your details over if we ever sell are business, if you do not give us permission please contact, or are required by law. We may release your personal information to our authorised direct marketing agents unless you tell us that you do not wish this to happen.
A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by remembering your details and telling them to the website so that you do not have to enter them each time.
Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We know that some people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your internet browser.
The table below lists the cookies we collect and what information they store.
Google Advertising and Privacy
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and would like to know your options in relation to·not having this information used by these companies, click here.
- Returns & Replacements
Every item we sell is carefully inspected before it is shipped. If the merchandise is defective or damaged upon receipt please contact us immediately after your package arrives, You can choose to have a refund or exchange. plus we will refund your postage and packaging.
Cooling off period - You have the right to return the product within 7 days and receive a full refund including your postage, this starts when you receive the product from us, unfortunately we will not be able to pay the return postage.
Returned products that are not faulty must be in a unused condition and in their original packaging, have the invoice that we email you and returned within 28 days, we will refund the cost of the item/s but unfortunately not the postage and packing.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
Flat 26, 25 Windhill
Tel: 07884 342461
Whilst it is our intention to keep our website up to date and error free, product descriptions or pricing errors may occur. If we discover such an error after you have placed an order with us, we will contact you prior to sending your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
We charge your credit card once the order is processed. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.
We can also accept purchase orders, Once we have received your purchase order we can shipping the order.
We Jellybabys Ltd are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.
Our rights, and those of our affiliates and suppliers, are protected by UK, European, and international intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.
We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).
Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).
You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the home page.
You are permitted to link to our home page, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.
This site is owned and operated by Jellybabys. Our registered office is Flat 26, 25 Windhill, Bishops Stortford, Herts CM23 2GE.
All rights in this website are owned by jellybabys ltd. Any use, copying or modification is prohibited.
The use of our site Jellybabys.co.uk and any contracts formed are governed by English law.
All products are sold on the basis that they are for personal, domestic use only (unless stated other wise).
We jellybabys shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods and postage.
A person who is not a party to these terms and conditions shall have no right to enforce any term under the contracts (Rights of Third Parties) Act 1999.
If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or un-enforceability of such provision shall not affect the other provisions of these terms and conditions.
we may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
Where there are links on our website to third party websites which we believe may be of interest to you, we do not have any control over the content of these websites and can not be liable in respect of anything contained on them.
These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensers.
Any unauthorised use of material on this site is strictly prohibited.
We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the website but we make no warranties (whether express or implied) in relation to the accuracy of such information.
We may terminate our trading relationship with you at any time by giving you at least seven (7) days notice. This does not affect your obligation to repay any amounts you owe to us.
These terms and conditions supersede all previous terms and conditions, representations, undertakings and agreements.
- Gift Certificates
You can purchase your gift certificate here, Once the person receives the gift certificate via email they will be given a unique code to use by us, they can use the gift certificate for as many orders as they wish, until the credit balance reaches zero!
Checking Your Balance
You can verify the balance remaining on your Gift Certificates from within My Account or, directly check your balance here - day and night! All you need is your Gift Certificate number that is issued to you when you receive your certificate via email.
Redeeming Your Gift Certificate
When you check out at Jellybabys website, you'll be given the option to use your Gift Certificate to reduce the amount due on the invoice.
Terms & Conditions
* To prevent fraud, We will verify the payment for your Gift Certificate before it can be for used. We do, however, normally activate Online Gift Certificate within 24 hours.
* Gift Cards can be used only for the purchase of products and services through Jellybabys website, and they cannot be used to purchase other gift certificates.
* Gift Cards are valid for one year from the date they are issued and expire automatically at the end of that one-year period.
* If there is any amount due on an order that exceeds the available balance on your Gift Certificate, you must pay that excess amount by another accepted form of payment.
* Gift certificates are not redeemable for cash and cannot be returned for a refund.
* Gift certificates are not transferable.
* All other terms of sale apply.
You can purchase a Gift Certificate for a friend, here. It's a great way to introduce a friend to jellybabys online store.